0. PRE-REQUISITES FOR USING OUR WEBSITE TO ORDER PRODUCTS
0.1 You must have a working e-mail address and working cell phone number.
0.2 If you choose to have your order delivered, your delivery address must be present on Google maps.
1. ONLINE SECURITY
1.1 Look for the secure icon (closed padlock) OR https:// at the beginning of our website address to confirm a secure connection to our website.
1.2 If you have bookmarked and cached our website on your browser, please refresh the page before placing your order.
2. PAYMENT METHODS
2.1 Our website accepts 3D secure VISA and Master Card payments.
2.2 If you prefer to pay us by EFT, select the option to email you an invoice for payment.
2.3 You may also pay in-store using CASH or VISA and MASTER CARD payments after placing your order online.
3. DELIVERY COSTS
3.1 For all deliveries, the recipient is required to meet the delivery personal at the main gate of the delivery address.
3.2 The calculated courier fee INCLUDES transit insurance but EXCLUDES surcharges for deliveries to remote areas and buildings/areas with strict security protocols.
3.3 Please contact The Courier Guy directly to confirm if your delivery address incurs surcharges.
3.4 If your delivery address incurs surcharges, we will call you to arrange delivery to an alternate delivery address.
3.5 PLEASE NOTE: The Courier Guy does not offer transit insurance for orders collected from a KIOSK or LOCKER.
3.6 If Futcha Electronix, cannot resolve a delivery address issue after liaising with a customer, the order will be cancelled due to “unresolved delivery”. The cancellation fee will include delivery costs incurred and an additional 5% penalty to cover transaction and processing fees.
4. DELIVERY TIME FRAMES
4.1 We will process your order within 24 hours over working days and have it ready for despatch or collection.
4.2 You will be notified when your order is ready for collection.
4.3 You will be provided with a tracking number when your order is despatched.
4.4 If you are located near major cities then you will receive delivery within 2 to 3 working days.
4.4 If you are located in remote areas then delivery will take between 3 to 5 working days.
4.6 If there are unforeseen delays with our courier service provider we will notify you.
5. RECEIVING YOUR ORDER
5.1 Be prepared to provide the courier company with proof of identity (your id/ driver’s license) when receiving your order.
5.2 Please inspect your package for damages and make sure it is sealed before accepting delivery.
6. WARRANTIES
6.1 All products sold are brand new. We inspect and test products before despatch to minimise the chance of you receiving a defective product.
6.2 We guarantee products against manufacturing defects for up to 12 months.
6.3 Car audio equipment must be installed by a reputable competent installer. DIY installations are done at your own risk since matching of speaker impedance to amplifier impedance, selecting power cables, fuses, etc requires professional knowledge.
6.4 For all other equipment, if you are not 100% sure about how to install a product, please have it installed by a reputable competent installer.
6.5 Our guarantee does not cover damage due to incorrect installation, abuse, misuse, negligence or wear and tear.
6.6 All types of speakers and microphones are not guaranteed.
7. RETURNS
7.1 All products sold are brand new. Our products are inspected and tested for defects before despatch.
7.2 However, if a product becomes faulty within 12 months you can return it to us at your own cost and risk.
7.3 To return a product you will need to complete a return form and email it to us along with your receipt.
7.4 Once we confirm the information provided is valid, you can send the product back to us.
7.5 We will send the product back to our supplier to assess the fault.
7.6 Our supplier will determine if the fault is due manufacturing defect, wear and tear, misuse or incorrect installation.
7.7 If the fault is due to manufacturing defect then our supplier will fix the product and we will courier it back to you at our cost.
7.8 If the fault is not a manufacturing defect then unfortunately you will be liable for the repair cost and the cost to courier the product back to you.
8. REFUNDS (ONLINE PURCHASES ONLY)
8.1 There is no refunds on SPECIAL ORDERS since it includes non-stock items that have been specially ordered for a customer.
8.2 For in-stock products, you may cancel an order within 7 days of your purchase for a refund.
8.3 Your refund will exclude delivery costs and other direct costs of up to 15% (insurance, packaging, labour costs, etc).
8.4 To receive a refund you must complete a return form and email it to use along with the transaction receipt and your banking details.
8.5 Once we verify your information, we will request you to send back the product at your cost and your risk.
8.6 Once we receive the product, we will assess the product to ensure that the product and packaging are in brand new condition and the product works 100%.
8.7 If the product or packaging is damaged, the product will be classified as second hand and removed from our inventory. We will deduct the loss of it’s value from your refund.
8.8 All refunds will be processed within 30 days from the date of receiving the returned goods for the cancelled order.
9. PRIVACY POLICY
9.1 The personal information that you provide us will be stored and used for identity verification during fulfilments of your orders.
9.2 Your information is safe with us and we will not disclose your personal information to third parties.
9.3 You can delete your account and information by sending us an email.
10. COPYRIGHT WARNING
10.1 Content created by Futcha Electronix on this website and on marketing platforms such as Google, Facebook, Instagram, TitTok, etc are the property of Futcha Electronix.
10.2 We do not authorize the use of our content (images, videos, audio, text descriptions or write-ups) for promoting other businesses.
10.3 Our marketing team will track the usage of our content and any offenders will be monitored, recorded, reported to marketing platforms as a copyright infringement and also handed to an external legal agency for prosecution.
10.4 Futcha Electronix will not directly be involved in any legal proceeding.