Refund and Returns Policy – Futcha Electronix

7. RETURNS

7.1 All products sold are brand new ⭐. Our products are inspected and tested 🔍 for defects before despatch 🚚.
7.2 However, if a product becomes faulty ❌ within 12 months you can return it to us at your own cost and risk ↩️.
7.3 To return a product you will need to complete a return form 📝 and email it to us along with your receipt 📧.
7.4 Once we confirm the information provided is valid ✅, you can send the product back to us.
7.5 We will send the product back to our supplier to assess the fault 🔍.
7.6 Our supplier will determine if the fault is due manufacturing defect, wear and tear, misuse or incorrect installation 🕵️.
7.7 If the fault is due to manufacturing defect then our supplier will fix it 👩‍🔧 and we will courier it back to you at our cost 🚚.
7.8 If the fault is not a manufacturing defect 🚫 then unfortunately you will be liable for the repair cost and the cost to courier the product back to you 🚚.

8. REFUNDS (ONLINE PURCHASES ONLY)

8.1 Rest assured 😇, we will never get your order wrong ✅, we do not false advertise ✅, we do not mislead customers ✅, if we ever make an error, we will correct it before you become aware of it ✅.
8.2 However, you may cancel ❌ an order within 7 days of your purchase for a refund 💰.
8.3 Your refund will exclude delivery costs 🚚 and you will also be charged a handling fee of 15% 💲.
8.4 To receive a refund you must complete a return form 📝 and email it to use along with the transaction receipt and your banking details 📧.
8.5 Once we verify your information ✅, we will request you to send back the product at your cost and your risk 🚚.
8.6 Once we receive the product, we will assess the product 🔍 to ensure that the product and packaging are in brand new condition 👌 and the product works 💯.
8.7 If the product or packaging is damaged 💔, the product will be classified as second hand and removed from our inventory. We will deduct the loss of it’s value 💲 from your refund.
8.8 All refunds will be processed within 30 days ⌛ from the date of receiving the returned goods for the cancelled order.